Manual chats slowed commerce. Now, a dialect-aware AI handles 100k+ WhatsApp messages an hour for 2.5M users.
A Latin American technology startup serves a market where over 70% of consumer transactions involve WhatsApp messaging rather than traditional e-commerce storefronts.
Businesses struggled to manually manage high volumes of direct messages for product inquiries and negotiations. Standard language models lacked the...
“Claude understands the particularities of each region and speaks differently to a user in Uruguay versus Colombia.”
WhatsApp-based AI agent for real-world tasks in Latin American markets.
Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.
Related implementations across industries and use cases
Scaling shopping help on WhatsApp was too expensive. Now, layered AI handles 100k+ hourly messages in local dialects.
Language barriers hid 2M products from global buyers. AI now rewrites queries to find exact matches across borders.
Legacy tools failed on nuanced emails. Now, a network of agents reasons through complex requests, automating 71% of support.
Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.