Legacy tools failed on nuanced emails. Now, a network of agents reasons through complex requests, automating 71% of support.
A comprehensive customer service platform for e-commerce businesses that evolved from a simple live chat solution to handle complex support workflows.
Support teams were overwhelmed by repetitive questions like login failures, while legacy tools could not handle complex email inquiries requiring...
“Live chat is used when customers feel the issue is easy—like login problems, system bugs, or discount code failures.”
AI customer service platform with live chat, chatbots, and help desk for e-commerce.
Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.
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