Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
A Mexican retail giant operating more than 350 stores faced pressure to maintain system stability during high-volume commercial events.
Order processing took 2.5 hours, creating bottlenecks that jeopardized customer service during peak sales. Frequent technical incidents across 60...
“With Accenture, we have a strategic partnership that has allowed us to advance in our journey of technological transformation. They’re not just another provider but a true partner that has allowed us to evolve and improve our operational excellence.”
Department store chain and e-commerce retailer in Mexico.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.
Operations relied on local Excel sheets. Custom LLMs now translate tickets instantly and automate approvals across 600 sites.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.