Agents manually searched 20-page PDFs. AI now resolves 70% of calls and surfaces answers for staff, cutting average call times by 1+ minute.
One of the world's largest telecommunications providers serves more than 330 million customers across 15 countries with mobile, broadband, and IoT services.
Agents struggled to answer technical questions efficiently, often forcing customers to wait while they manually searched through 20-page PDFs for...
“Our mission has always been to connect people and data for a better future by enabling inclusive and sustainable digital societies. We are constantly looking at new ways to bring better and more service to our customers through research, development, and experimentation with new technologies.”
Telecommunications provider of mobile, broadband, and digital connectivity services.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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