Scripted bots choked on Gen Z slang. A Gen AI agent now adapts tone to sentiment and handles multi-part queries instantly.
A UK mobile network sub-brand targeting Gen Z consumers (ages 16-29) with data plans specifically designed for heavy social media usage.
The legacy chatbot relied on predefined phrases, failing to understand natural language or handle multiple queries simultaneously. The brand also...
“As we integrate gen AI into our chatbots, we're not just advancing technology—we're revolutionising customer interactions.”
Telecommunications provider of mobile, broadband, and digital connectivity services.
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