Agents sifted through dense, raw transcripts. AI now generates instant structured summaries for 4,000 staff, isolating intent and action.
The Netherlands' largest telecommunications provider serves over 10 million customers with fixed and mobile networks for telephony, data, and television.
Customer service agents handled thousands of daily calls with only raw automated transcripts available as historical records. Reviewing these dense...
“When you run a customer services operation, making the customer feel like you have their undevoted attention is crucial. GenAI allows us to do that and more – helping us to empower our agents to deliver the best possible services and make our customers happy.”
Telecommunications provider offering fixed and mobile services in the Netherlands.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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