Hiring native speakers for 170 regions slowed expansion. Integrated AI now handles any language, cutting resolution times by 30 minutes.
A global fintech platform enabling money transfers across 170 countries serves a diverse user base requiring support in languages ranging from Russian to Chinese.
Sourcing native speakers for every region proved too costly for rapid expansion, while legacy translation tools offered poor quality that frustrated...
“Overall, the customer success experience has really improved for us with DeepL.”
Global money transfer platform for cross-border payments and remittances.
DeepL is a technology company that specializes in AI-powered language translation and natural language processing services.
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