Escalations slowed support for 85M users. Specialized agents now route refunds and payments, clearing the queue for human experts.
A global fintech platform processing 2.5 million daily transactions for 85 million active users.
Managing multi-departmental escalations created a support bottleneck as consumer expectations for speed and accuracy increased. The organization...
“LangChain has been a great partner in helping us realize our vision for an AI-powered assistant, scaling support and delivering superior customer experiences across the globe.”
Global payment provider and bank for buy now, pay later and shopping services.
Framework and developer platform for building LLM-powered applications.
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