Decagon
Customer support automation
Nuanced queries forced human hand-offs. Now, AI agents reason through complex tasks to resolve 91% of global tickets autonomously.
- 91% automated global support for major client
Sequential models collapsed under messy workflows. A parallel AI engine now clears 40k requests/second with sub-3s response times.
A customer service platform serving Fortune 500 clients handles complex automation needs with traffic spikes reaching 40,000 concurrent requests per second.
Enterprise requests require navigating fragmented systems like booking engines and loyalty databases, creating messy workflows that brittle...
“Our goal was to orchestrate the many systems a human agent would normally juggle and do it safely at machine speed.”
Agentic AI platform for customer service automation and journey orchestration.
AI research and deployment company developing generative models and tools.
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Nuanced queries forced human hand-offs. Now, AI agents reason through complex tasks to resolve 91% of global tickets autonomously.
Rote tasks overwhelmed agents. AI now ingests CRM data and self-checks answers to resolve 93% of tickets autonomously.
Agents lost time toggling between disconnected tools. A unified AI now indexes 100+ systems to draft answers without switching tabs.
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Serial testing bottlenecked development. Now, parallelized checks validate hundreds of complex conversation paths in seconds.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.