Nuanced queries forced human hand-offs. Now, AI agents reason through complex tasks to resolve 91% of global tickets autonomously.
A customer support automation platform serving tech-forward companies like Duolingo and Notion, handling millions of complex interactions globally.
Traditional automation tools lacked the reasoning capabilities to handle nuanced inquiries, often forcing escalation to human agents. Latency in...
“We know that latency has a direct impact on customer satisfaction. Every second counts when you're dealing with real-time customer support.”
Generative AI platform for automated enterprise customer support and workflows.
AI research and deployment company developing generative models and tools.
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Rote tasks overwhelmed agents. AI now ingests CRM data and self-checks answers to resolve 93% of tickets autonomously.
Building basic classifiers took PhDs a month. Now, autonomous agents resolve 90% of tickets, including sensitive refund workflows.
Agents lost time toggling between disconnected tools. A unified AI now indexes 100+ systems to draft answers without switching tabs.
Engineers manually correlated alerts across systems. AI agents now diagnose issues and suggest fixes, cutting recovery time by 35%.
Minor edits required days of crew coordination. Now, staff use avatars to modify dialogue and translate languages instantly.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.