Rote tasks overwhelmed agents. AI now ingests CRM data and self-checks answers to resolve 93% of tickets autonomously.
A software company focused on modernizing the customer service industry, where average ticket costs reached $40 amid rising consumer expectations.
Service representatives faced high volumes of repetitive work and disorganized documentation, while legacy chatbots frequently misunderstood user...
“Existing systems and siloed data have made it challenging to deliver a great experience in a cost-effective manner. Companies have long thought they had two options for support: low cost or high quality.”
Enterprise AI agent platform for autonomous customer support and CX automation.
AI research and deployment company developing generative models and tools.
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