Staff dug through email silos for policy answers. GenAI now scans docs for instant summaries, saving 10 minutes per request.
One of the UK's largest housing providers maintains over one million homes and public buildings with a 5,400-person workforce conducting 6,000 daily visits.
Internal services were siloed by department and accessed via email, leaving employees unsure where to find answers to basic policy questions. This...
“We provide lots of central services, but many are still accessed via email, with a wide variety of different forms in use. Systems have been organized around historical business needs and individual business units, rather than the needs of users, who often aren’t sure how or where to access information or seek help.”
Social housing management, maintenance, and care services provider.
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