Support was buried in emails across 80 countries. Now, AI guides 52,000 staff to self-serve answers in 5 minutes.
One of the world's largest commercial real estate firms, with 52,000 employees across 60 countries and annual revenues exceeding $10 billion.
A decentralized HR model relied on inconsistent email and phone workflows across 80 countries, making it impossible to ensure service quality or...
“It’s been an extremely volatile period. Our focus has been on navigating these uncertain times and addressing those issues that we have control over, starting with supporting our own people.”
Global commercial real estate services including leasing, valuation, and management.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
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