Writing case notes consumed support staff. GenAI now drafts summaries instantly, saving IT and HR nearly 10 hours of work every day.
A family-owned beverage distributor operating across 47 states and multiple countries with 25,000 employees managing a portfolio of over 11,000 brands.
A diverse workforce of office and warehouse staff faced significant administrative burdens, while a manual product setup process involving multiple...
“Whether you’re a supplier, customer, or employee, it feels like a family here at Southern Glazer’s. Many people work here for decades because they know the company is always looking out for them, finding ways to help them grow.”
Wine and spirits distributor for retailers and beverage brands.
HR spent hours resolving complex pay queries. Now, an AI copilot explains individual variances and deductions instantly.
Rate limits capped geocoding at 2,000 requests/min. A fine-tuned LLM now clears 8,000/min—cutting costs by 80%.
Operations relied on local Excel sheets. Custom LLMs now translate tickets instantly and automate approvals across 600 sites.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.