HR spent hours resolving complex pay queries. Now, an AI copilot explains individual variances and deductions instantly.
The Netherlands' national postal service employs 32,400 staff to deliver 1.2 million parcels and 6.3 million letters daily.
A fragmented landscape of 15 separate applications required the HR team to spend five full days each month processing payroll for a workforce with...
“With SAP SuccessFactors Employee Central Payroll, payroll went from five days to just four hours. Our cloud implementation finished in only 20 weeks—exceeding expectations—and the AI feature, Explain Pay, is helping us deliver personalized support to employees.”
Postal, logistics, and e-commerce delivery services in the Benelux region.
Routine code and junior support bogged down leads. AI now lets juniors work independently, freeing seniors for complex architecture.
Rate limits capped geocoding at 2,000 requests/min. A fine-tuned LLM now clears 8,000/min—cutting costs by 80%.
Generic training ignored individual gaps. AI now mines workflow data to push just-in-time micro-lessons to 20,000 agents.
Spreadsheets slowed staffing to eight weeks. AI agents now screen talent and automate contracts, cutting cycle times by 50%.