Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
A professional services firm grew to 14,000 employees, causing its decentralized internal support model to become a multimillion-dollar productivity drain.
Employees wasted time calling or emailing colleagues for basic needs like updating personal data, while support teams struggled with 18 disconnected...
“ServiceNow’s AI capabilities allow us to do more to enhance the employee experience, which ultimately allows us to deliver better client services.”
Professional services firm providing audit, consulting, tax, and advisory services.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
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