Teams relied on manual triage across disparate tools. AI agents now automate routing and answers, saving 410,000 hours annually.
An enterprise technology company with over 20,000 employees operated with siloed HR and IT departments using disparate systems for internal support.
Employees navigated a maze of disconnected tools for simple tasks like name updates, often repeating information across departments. Support teams...
“We’re not just automating a handful of manual tasks and processes across a department or two. We’re infusing AI agents everywhere to transform how we work—boosting productivity and making every experience smoother.”
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Note — ServiceNow is also the AI provider behind this implementation.
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