Agents relied on clunky search to handle 3,000 weekly calls. A GenAI bot now serves cited answers instantly, saving 9 hours/week.
A Dutch social housing organization manages homes for over 58,000 limited-income households, where a 35-person support team handles 3,000 calls weekly.
Agents relied on a clunky search function to navigate knowledge bases, often forcing junior staff to interrupt senior colleagues for help. Management...
“We are known to be an innovative organization. By giving us the opportunity to be both secure and up and running consistently, the Microsoft stack helps us pursue that innovation.”
Social housing association providing rental homes in the central Netherlands.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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