Trade queries once took three staff 30 minutes. Now, a voice-first AI app lets a single associate solve them in minutes.
A home improvement retailer operating 1,700 stores with up to 130,000 square feet and tens of thousands of products per location.
Complex renovation projects require specialized trade expertise that seasonal or cross-trained staff often lack, sometimes requiring three associates...
“When you’re buying a t-shirt and it doesn’t fit, you just return it. No big deal. But if you’re renovating a kitchen or redoing your floors, those are expensive decisions. You want to feel confident. And that requires expertise.”
Home improvement retailer for appliances, tools, hardware, and building materials.
AI research and deployment company developing generative models and tools.
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