AI case study

BricoramaDigital shopping assistant

Complex variables like lighting froze buyers. A GenAI assistant now advises on color and quantity, adding items directly to carts.

Published|1 year ago

Key results

Module Completion Rate
50%
Avg Messages per Chat
17

Result highlights

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The story

Context

A French do-it-yourself retailer sought to reposition its brand as a trusted partner for complex home improvement initiatives.

Challenge

Painting projects involve complex variables like natural lighting and color visualization that create friction in the buying process. Customers often...

Solution
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The company

Bricorama logo

Bricorama

bricorama.fr

French retail chain for DIY, home improvement, tools, and gardening products.

IndustryRetail
LocationVilliers-sur-Marne, France
Employees1K-5K
Founded1975

The implementation partner

Accenture logo

Accenture

accenture.com
IndustryProfessional Services
LocationDublin, Ireland
Employees100K+
Founded1989

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