Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
A global automotive manufacturer operates across diverse European markets, requiring localized customer support in numerous native languages, including low-volume ones like Croatian and Latvian.
Fragmented support structures made it difficult to deliver consistent service at scale without significantly increasing operational costs. Sourcing...
“We wanted a solution that felt human, not robotic… the AI approach with extensive humanization factors gave us that balance.”
Passenger vehicle manufacturer and provider of mobility solutions.
Provided the Microsoft Azure cloud platform as the foundation for the conversational AI solution.
Related implementations across industries and use cases
Static forms ignored cultural nuance. Now, AI agents speak local dialects to capture leads and automate feedback calls.
Staff manually translated requests twice. An API now connects Chinese and Italian teams directly in real time.
Manual reviews and language gaps dragged repairs to a week. AI now diagnoses faults in 100 languages, halving the cycle.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Refund and tracking requests overwhelmed agents. AI now automates routines, while live guidance helps staff resolve complex issues.
Fleet repair estimates took up to 48 hours. Autonomous agents now process them in 30 minutes, absorbing a 10x volume surge.
Specialists manually compared PDF data. AI now flags deviations and routes them via Teams, cutting processing from days to <4 hours.
Refunds meant manual checks across systems. Now, AI agents verify eligibility and execute transactions instantly.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.