Key results
The company
Cox Automotive
coxautoinc.comInventory, retail, and fleet management solutions for the automotive industry.
Result highlights
- Repair estimate time cut from 48 hours to 30 mins
- >3x higher consumer response rate
The story
The world’s largest automotive services provider manages 2.3 billion annual online interactions and $22 billion in revenue, serving every stage of the vehicle lifecycle from consumer research to wholesale auctions.
Fleet repair estimates took up to 48 hours to process, and the organization identified 57 similar friction points across its diverse brands. However, they lacked a proven infrastructure to deploy autonomous agents that could securely access sensitive data at enterprise scale.
The organization developed a standardized platform using Amazon Bedrock AgentCore to deploy autonomous agents across fleet, dealer, and consumer touchpoints. The system utilizes AgentCore Memory to maintain context across sessions and AgentCore Identity to enforce role-based access to proprietary data. An observability layer logs all interactions, enabling developers to debug multi-step reasoning failures and refine agent logic.
Scope & timeline
- Initial AI agent built in 4 days
- Production readiness achieved in 1 month
- 17 enterprise AI solutions launched in <1 year
Quotes
“Agentic AI holds the promise to connect solutions and help consumers, dealers, fleets, OEMs, and other automotive stakeholders fulfill their goals or execute workflows in more automated, scalable, and even personalized ways.”