TVS Motor CompanySales and customer support

A global automotive manufacturer and mobility provider serves customers across 25 countries in Africa, Latin America, the Middle East, and Asia.

The company relied on static web forms for lead capture, which offered a generic experience across nine different languages and diverse cultural contexts. Post-sales feedback collection was similarly unscalable, lacking an automated way to conduct surveys in local dialects.

The organization deployed multimodal agents to handle product discovery and lead capture through combined voice and text interactions. For post-sales engagement, the system initiates outbound calls using localized voice personas that adapt accents and tones for specific regions. The platform integrates via API with cloud telephony providers to manage real-time conversations globally.