Quality checks relied on random samples. AI now analyzes 100% of voice and text interactions to flag training needs.
A world-leading premium concierge service with 400 employees delivering high-end experiences, from fashion week passes to private chef tastings, for VIP clients globally.
Service quality assessments relied on manual reviews of random samples or extreme feedback cases, leaving the vast majority of interactions...
“We have used the Snowflake platform to manage all our data for several years. Using the built-in, prefab Snowflake solutions, we have been able to respond fully to business needs.”
Premium concierge and loyalty marketing services for luxury brands and corporations.
Cloud-based data warehousing, processing, and analytics platform.
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