Virgin Atlantic
Customer service and operations
Scale disadvantages slowed operations. Now, a voice AI concierge handles routine queries while internal GPTs speed up coding and HR.
- Hundreds of internal custom GPTs developed
With numbers to prove it.
Explore all industriesSearch relied on five rigid boxes for 30 years. Semantic AI now interprets natural language, boosting upgrade revenue up to 20%.
Profit data was locked in spreadsheets. Now, managers use natural language to diagnose sales drops and score hospitality via store audio.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Regional travelers wouldn't download apps. Now, an AI agent books flights on WhatsApp via voice notes, generating $7.2M revenue.
Scale disadvantages slowed operations. Now, a voice AI concierge handles routine queries while internal GPTs speed up coding and HR.
Language barriers locked out global tourists. AI now dubs expert guides into 22 languages, bypassing manual re-recording.
Hiring couldn't keep up with visa demand. Voice AI now scans 20-page applications instantly to resolve cases.
Teams manually coded every chat script. Now, a generative AI agent pulls answers straight from the knowledge base to resolve urgent cases.
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