Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
A travel platform handling more than 500,000 annual traveler requests while scaling its sales team from 50 to 250 employees in a single year.
Client services staff spent excessive time on routine reservation changes, leaving insufficient capacity for complex issues. Simultaneously, rapid...
“Neither customers, nor employees, will interact with a new Agentforce topic before we’ve tested it about 100 times using different tones, with typos, without typos, and logged in versus logged out.”
Business travel management platform for hotel bookings and corporate lodging.
Assisted Engine in the deployment and testing of Agentforce AI agents Eva, Mae, and Cloe.
Teams couldn't manually balance 50,000 daily price points. AI now automates rates in real-time, optimizing yield and occupancy.
Search relied on five rigid boxes for 30 years. Semantic AI now interprets natural language, boosting upgrade revenue up to 20%.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.