Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
An entertainment and hospitality organization operating a major amusement park, resorts, and a professional hockey team that welcomes millions of diverse guests annually.
Manual data sampling left millions of guest interactions unanalyzed, making it impossible to personalize experiences for visitors ranging from...
“A family of four on vacation has very different needs than a VP looking to book an event. We want to do more than offer a one-size-fits-all approach to supporting our guests.”
Entertainment and hospitality company managing theme parks, resorts, and stadiums.
Rigid menus trapped users in queues. An AI agent now resolves inquiries on WhatsApp instantly, boosting response accuracy 109%.
Agency fees bottlenecked operations. Now, 50+ custom GPTs handle tasks from turf analysis to invoicing, saving six figures annually.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.