Agents chased scattered data for 83M flyers. AI now resolves routine FAQs and preps summaries for seamless human handoffs.
One of the world’s busiest airports serves over 83 million passengers annually, yet typically possesses contact data for only 5% of travelers before they arrive.
Service agents had to manually gather data from disparate sources to assist passengers, making it difficult to provide instant answers during...
“We have a vision to be an extraordinary airport fit for the future. From a marketing and digital point of view, how can we create extraordinary experiences and how can we create the technology or the data platform to enable us to deliver that experience?”
International aviation hub for passenger travel, cargo, and retail services.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
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