Legacy bots failed on nuanced queries. AI agents now access live reservation data to resolve 80% of chats autonomously.
Finland’s flagship airline connects 12 million passengers annually to 1,000 destinations with a 99% flight regularity rate.
Service representatives required a year of onboarding to navigate hundreds of fragmented knowledge sources and complex travel guidelines. A legacy...
“Sharing Finnish happiness means keeping our promises and ensuring every journey is better — today and tomorrow.”
Flag carrier airline for international passenger and cargo air travel.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
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