AI case study

Cirque du SoleilVendor inquiry response

Manual research on vendor status created a backlog. AI now automates lookups and drafting, resolving routine queries autonomously.

Published|3 months ago

Key results

Faster Resolution
25%
Urgent Response Time
1 hour
vs 48 hours
Backlog Reduction
25%

Result highlights

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The story

Context

A global live entertainment leader operating 38 shows worldwide and processing over 70,000 supplier invoices annually.

Challenge

The accounts payable team faced heavy workloads, with 40% of all incoming inquiries coming from vendors simply seeking invoice updates. Manual...

Solution
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Quotes

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The company

Cirque du Soleil logo

Cirque du Soleil

cirquedusoleil.com

Producer of contemporary circus shows and global live entertainment experiences.

IndustryEntertainment
LocationMontreal, QC, Canada
Employees1K-5K
Founded1984

The AI provider

SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.

IndustrySoftware & Platforms
LocationWalldorf, Germany
Employees100K+
Founded1972

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