Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
An AI-first workspace platform processing over one million customer inquiries annually.
High ticket volumes forced the team to rely on manual routing and repetitive interventions, turning customer experience into a transactional...
“We conducted a rigorous RFP process, evaluating everything from interaction quality and user interface to the depth of integrations, product roadmap, and the caliber of engagement and partnership offered. Decagon stood out across the board - not just in these core areas, but also through their close collaboration with our technical team and their ability to meet our stringent security and compliance standards.”
A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Generative AI platform for automated enterprise customer support and workflows.
Related implementations across industries and use cases
Decision trees choked on vague queries. GenAI agents now use a 75-tag taxonomy to resolve or route tickets across 12 complex products.
90% of support was trapped in email. GenAI now resolves 70% instantly, shifting agents from clearing queues to coaching the model.
Rigid bots failed on vague queries like "W-2 issue." GenAI now pulls live user context to resolve tickets or route them precisely.
Engineers manually correlated alerts across systems. AI agents now diagnose issues and suggest fixes, cutting recovery time by 35%.
Minor edits required days of crew coordination. Now, staff use avatars to modify dialogue and translate languages instantly.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.