Personal shoppers spent 32 minutes hunting through 50k items. AI now locates stock in under two minutes.
Thailand's largest supermarket chain and leading multi-format retailer manages a catalog of over 50,000 products with 400 new items arriving daily.
Merchandisers struggled to manually write descriptions for this daily influx, while personal shoppers spent up to 32 minutes per order searching for...
“AI is revolutionizing the retail industry, enabling us to work smarter and deliver personalized customer experiences. While AI is a valuable tool, it cannot fully replace the human touch. Leveraging Google Gemini for our personal shopper chatbot, we're able to automate tasks such as the shopping list, improving customer experiences and potentially sales, while maintaining a personalized touch.”
Retail and real estate conglomerate operating department stores, malls, and hotels.
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