Routine printer fixes kept engineers on call. An in-app AI now guides staff through hardware diagnostics, eliminating the bottleneck.
The Vietnamese arm of the world's largest convenience store chain operates 140 locations requiring 24-hour technical stability for smooth daily operations.
IT engineers were constantly on call to resolve routine issues like malfunctioning printers because an existing third-party chatbot lacked the...
“The AI-powered chatbot built with Google Cloud is even more effective than expected. It not only reduces the workload of the IT team but also provides quick and effective responses to employees.”
Convenience store chain for 24/7 retail and food delivery services.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Developed a proof-of-concept and designed the chatbot's conversational flow for 7-Eleven Vietnam.
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