AI case study

Shop GlobalConversational product search

Keyword search missed nuance. AI now decodes intent—like "wet" meaning waterproof—to curate items like an in-store expert.

Published|6 months ago

Key results

Search Response Time
1-2 mins
Personalized Brands
1,000+

Result highlights

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The story

Context

A major direct sales and ecommerce subsidiary of Thailand's Saha Group offering over 1,000 brands to digital shoppers.

Challenge

Traditional keyword matching failed to capture user intent or vague descriptions, preventing the platform from mimicking the guidance of an expert...

Solution
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Quotes

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The company

Shop Global logo

Shop Global

shopch.in.th

TV shopping and e-commerce platform for consumer goods in Thailand.

IndustryRetail
LocationBangkok, Thailand
Employees51-250
Founded2013

The AI provider

Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.

IndustryTechnology
LocationMountain View, CA, USA
Employees100K+
Founded1998

The implementation partner

Tridorian logo

Tridorian

tridorian.com

Implemented an AI-powered agentic and LLM search solution for Shop Global's ecommerce platform.

IndustryTechnology
LocationJakarta, Indonesia
Employees11-50
Founded2022

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