Thrive Market
Customer support
Rigid templates failed to engage. An AI agent now resolves inquiries while A/B testing retention offers in real time.
- Over 50% improvement in case resolution
- ~90% CSAT score for AI interactions
97% of calls wasted minutes on small talk. Now, an AI agent resolves complex inquiries directly, 24/7.
A billion-dollar direct-to-consumer pioneer that disrupted the mattress industry with its "mattress-in-a-box" concept.
High-consideration purchase decisions were poorly served by a legacy chatbot that frequently escalated inquiries to human agents. Live interactions...
“We’re using AI to meet customers where they are. Our goal isn’t just to sell them a mattress—it’s to be their partner for every phase of their sleep journey.”
Direct-to-consumer retailer of mattresses, pillows, and sleep accessories.
AI agent platform for autonomous enterprise customer service.
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Rigid templates failed to engage. An AI agent now resolves inquiries while A/B testing retention offers in real time.
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Agents touched every inquiry. Now, a compliant AI resolves 80% of chat volume, automating complex subscription and medical tasks.
Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.