Agents touched every inquiry. Now, a compliant AI resolves 80% of chat volume, automating complex subscription and medical tasks.
A direct-to-consumer telehealth leader having treated nearly 6 million U.S. patients with personalized prescription skincare treatments.
A legacy support system relied on manual intervention for every inquiry across email and SMS, while the chat channel managed only 5% of ticket...
“I appreciate Decagon’s speed and level of execution in our interactions. The team is why I would recommend Decagon. Our company requires technical and emotional connection to customers and the Decagon team understood that nuance to deliver a great experience.”
Personalized prescription skincare subscription for acne and anti-aging.
Generative AI platform for automated enterprise customer support and workflows.
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