AI case study

AG1Customer support

Tens of thousands of manual inquiries bottlenecked support. AI now handles subscription logistics, freeing staff for high-touch care.

Published|1 year ago

Key results

Perfect Score Rate
99%

Result highlights

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The story

Context

A leading global health company focused on daily nutrition rituals, processing tens of thousands of customer inquiries monthly while striving to maintain personalized relationships.

Challenge

The support team handled tens of thousands of inquiries manually each month, leaving little capacity for the high-touch interactions central to the...

Solution
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Scope & timeline

  • Double-digit volume migration from email to chat

Quotes

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The company

Foundational nutrition drink containing vitamins, minerals, and probiotics.

IndustryConsumer Products
LocationNew York, NY, USA
Employees251-1K
Founded2010

The AI provider

Sierra logo

Sierra

sierra.ai

AI agent platform for autonomous enterprise customer service.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees51-250
Founded2023

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