Agents lost 30 minutes scouring 14,000 PDFs. Gen AI now pinpoints repair steps instantly, saving clients up to $12k/hr in downtime.
A global heavy equipment provider with €1.3 billion in annual turnover, maintaining over 25 brands of complex machinery across 14 countries.
Field agents struggled to navigate 14,000 PDF documents and scattered databases, taking up to 30 minutes to diagnose issues while customers lost up...
“We are always looking to find value areas. We came up with the intention with McKinsey and Salesforce to cross impact with feasibility.”
Heavy equipment distributor for construction, infrastructure, and agriculture.
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