Technicians spent 30 minutes hunting through 1,500-page manuals. A multilingual AI now provides instant answers and direct citations.
A global manufacturer of special-purpose municipal vehicles operates 50 locations worldwide to produce complex machinery for street cleaning and waste disposal.
Technicians spent up to 30 minutes hunting through 1,500-page manuals and decentralized records to find maintenance data for specific vehicle models....
“The flexibility of the Microsoft tools, plus the fact they are integrated in our Office infrastructure, were key reasons why we opted to work with Microsoft on this project too. The smart chatbot supports our teams around the globe, shortens maintenance times and improves operating efficiency.”
Municipal vehicles and equipment for street cleaning and winter maintenance.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Developed the AI chatbot and integrated it into Bucher Municipal's existing systems.
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