Technical queries forced sales teams into follow-up meetings. AI now provides answers live, cutting onboarding time by 50%.
A global engineering group with over 10,000 employees providing manufacturing software and tooling solutions.
Navigating decades of proprietary knowledge stored in documents and video recordings became increasingly difficult for a younger workforce facing...
“We needed to utilize smart technology globally while still supporting our customers. That’s why we used Microsoft Cloud for Manufacturing to develop the Manufacturing Copilot.”
Engineering group for mining, rock excavation, and metal cutting.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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Technicians spent 30 minutes hunting through 1,500-page manuals. A multilingual AI now provides instant answers and direct citations.
Before: Hand-tagging data bottlenecked service. After: AI agents solve issues autonomously, saving 15 minutes per request.
Digging through massive PDFs took minutes. A governed RAG pipeline now retrieves technical answers in seconds.
Patent strategy relied on subjective manual judgment. AI now standardizes analysis, cutting research cycles from months to days.
IT staff logged in every six hours to check 30 systems. GenAI now automates monitoring, saving 3,000 hours and ending downtime risk.
Seven analysts manually wrote notes for 200 products. AI agents now digest fact sheets to draft compliant commentary instantly.
Forty entities duplicated work, stalling claims for days. A global AI engine standardized workflows, cutting settlement time to one day.