Complex rules held agents to 4-minute responses. An AI assistant now retrieves policy data to answer citizens in 3 seconds.
A partner to U.S. health and human services agencies manages high volumes of complex inquiries for critical programs like SNAP and child support.
Human agents averaged nearly four minutes to provide initial responses, while high staff turnover and intricate regulations made it difficult to...
“AI is no longer just an option—it’s essential. The complexity of modern government services demands solutions that can adapt, learn, and deliver results efficiently.”
Government service provider for child support and human services programs.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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