AI case study

Acentra HealthMedical appeal letters

Nurses spent 6 minutes writing each appeal letter. AI drafts them in 3, enabling staff to double their daily case volume.

Published|1 year ago

Key results

Cost Savings
~$800k
Nursing Hours Saved
11,000 hours
Avg Drafting Time
3 mins
vs 6 minutes

Result highlights

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The story

Context

A healthcare technology provider supports state agencies and federal clients by processing critical medical appeals and managing beneficiary services.

Challenge

Nurses manually translated complex physician notes into empathetic, plain-language letters for beneficiaries while facing strict 24-hour Medicare...

Solution
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Scope & timeline

  • MedScribe application deployed in 6 months

Quotes

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The company

Acentra Health logo

Acentra Health

acentra.com

Healthcare technology and clinical services for government health agencies.

IndustryGovernment & Public Sector
LocationMcLean, VA, USA
Employees1K-5K
Founded2023

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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