AI case study

Cradle FundCustomer support

Scattered data caused 2-day delays. A unified AI now answers instantly, cutting support costs by 35%.

Published|1 year ago

Key results

Cost Reduction
35%
Wait Time Saved
2 days
vs 2 days
Retention Increase
300%

Result highlights

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The story

Context

A government agency nurturing over 1,100 startups and contributing nearly RM4 billion to the national GDP since 2003.

Challenge

Information was scattered across fragmented sources, forcing support agents to manually handle 200 daily queries with a two-day response time. This...

Solution
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Scope & timeline

  • 40% increase in international engagement
  • 10x increase in daily platform visits
  • 3x increase in time spent on platform

Quotes

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The company

Cradle Fund logo

Cradle Fund

cradle.com.my

Funding and ecosystem support for early-stage technology startups in Malaysia.

IndustryGovernment & Public Sector
LocationKuala Lumpur, Malaysia
Employees51-250
Founded2003

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

The implementation partner

Agmo Group logo

Agmo Group

agmo.group

Assisted Cradle in building an AI-driven chatbot for its MYStartup Single Window platform.

IndustrySoftware & Platforms
LocationPetaling Jaya, Selangor, Malaysia
Employees51-250
Founded2012

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