Routine tickets buried the new in-house IT team. An AI bot now resolves half of all issues, including 90% of software access requests.
A global no-code web design platform managing a rapidly expanding remote workforce.
Transitioning from a managed service provider to in-house support required scaling operations without inflating costs. Manual resolution of routine...
Visual website builder and CMS platform for creating responsive websites.
Agentic AI platform for automating enterprise employee support and workflows.
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Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Rigid bots failed on vague queries like "W-2 issue." GenAI now pulls live user context to resolve tickets or route them precisely.
As staff quadrupled, manual support couldn't keep pace. An AI agent now resolves nearly three in four tickets without human input.
Engineers manually correlated alerts across systems. AI agents now diagnose issues and suggest fixes, cutting recovery time by 35%.
Minor edits required days of crew coordination. Now, staff use avatars to modify dialogue and translate languages instantly.
Writing case notes consumed support staff. GenAI now drafts summaries instantly, saving IT and HR nearly 10 hours of work every day.
Operations relied on local Excel sheets. Custom LLMs now translate tickets instantly and automate approvals across 600 sites.