As staff quadrupled, manual support couldn't keep pace. An AI agent now resolves nearly three in four tickets without human input.
A global data and AI leader serving 60% of the Fortune 500, with a workforce that quadrupled to 8,000 employees in just three years.
Rapid expansion created unsustainable pressure on support teams who needed to scale services without adding headcount. Manual processes for IT and HR...
Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.
Agentic AI platform for automating enterprise employee support and workflows.
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Employees faced 30-hour wait times for support. Now, agents in Slack unify data to resolve requests autonomously.
Teams relied on manual triage across disparate tools. AI agents now automate routing and answers, saving 410,000 hours annually.
Routine tickets buried the new in-house IT team. An AI bot now resolves half of all issues, including 90% of software access requests.
Engineers manually correlated alerts across systems. AI agents now diagnose issues and suggest fixes, cutting recovery time by 35%.
Minor edits required days of crew coordination. Now, staff use avatars to modify dialogue and translate languages instantly.
Writing case notes consumed support staff. GenAI now drafts summaries instantly, saving IT and HR nearly 10 hours of work every day.
Operations relied on local Excel sheets. Custom LLMs now translate tickets instantly and automate approvals across 600 sites.