Routine calls clogged support lines. Now, an AI assistant contains 57% of volume and executes credit limit increases via chat.
One of the UK's largest retail banks with a 180-year heritage serves customers across diverse products ranging from savings accounts to mortgages.
Despite high adoption of a new mobile app, many customers continued calling the contact center for routine clarifications and support. This behavior...
“We have benefited from a truly exceptional IBM support team on the ground to steer us away from common mistakes that are made when deploying these services.”
Retail and commercial bank providing mortgages, savings, credit cards, and business banking.
Enterprise technology and consulting for cloud computing, AI, and business solutions.
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