Call volumes tripled, overwhelming agents. An AI voicebot now resolves 25% of inquiries, saving 4,000 banker hours in three months.
The fourth-largest bank in the Czech Republic serves 1.5 million customers and operates a digital platform recognized among the top 10 percent globally.
Contact center call volumes surged by 300 percent over six years, overwhelming agents with routine queries about password resets and payment limits....
“Many of these calls were about internet banking, password resets, and online payment limits.”
Retail and commercial bank offering digital and branch-based financial services.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Implemented an AI-driven voicebot named Tom to handle MONETA's customer service inquiries.
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