AI case study

Universitas TerbukaStudent tutoring

Replies to 500k students lagged a week. Now, AI drafts instant answers, letting educators curate responses rather than type them out.

Published|1 year ago

Key results

Creation Time
1-2 days
vs days of work

Result highlights

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The story

Context

Indonesia's largest public university operates an open distance learning model for over 525,000 active students, generating up to 2.3 million interactions per semester across tens of thousands of virtual classes.

Challenge

With educators managing hundreds of students each, response times for questions and assignments lagged up to a week. The manual burden of repeatedly...

Solution
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Scope & timeline

  • 100,000 students supported by AI tutor

Quotes

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The company

Universitas Terbuka logo

Universitas Terbuka

ut.ac.id

Public open university specializing in distance and online higher education.

IndustryEducation & Training
LocationTangerang Selatan, Banten, Indonesia
Employees1K-5K
Founded1984

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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