AI case study

MultiversityStudent support

24/7 tutoring wasn't scalable manually. Now, verified AI handles student Q&A and admin tasks, freeing faculty to focus on teaching.

Published|1 year ago

The story

Context

Italy's largest university and education group sought to reinforce its market leadership by integrating generative AI into its academic and operational models.

Challenge

Providing 24/7 personalized tutoring was not scalable with human staff alone, leaving gaps in student support outside distinct hours. Simultaneously,...

Solution
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Scope & timeline

  • 90% faster administrative task completion
  • 99% student satisfaction rate
  • 99% accuracy for AI student chatbot

Quotes

The company

Multiversity logo

Multiversity

multiversity.it

Digital higher education and professional training group in Italy.

IndustryEducation & Training
LocationRome, Italy
Employees251-1K
Founded2019

The implementation partner

Bain & Company logo

Bain & Company

bain.com
IndustryFinancial Services
LocationBoston, MA, USA
Employees10K-50K
Founded1973

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