Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
A global managed services provider with 1,500 employees delivering cybersecurity and cloud infrastructure to small and mid-sized businesses.
Customers waited six minutes to connect with support engineers, while manual triage of routine tasks consumed valuable technical resources. The...
“We wanted a technology partner that could scale with our business. ServiceNow was a perfect match. Our decision paid off and we’re now delivering more effective services, faster, to help customers grow.”
Managed IT services, cybersecurity, and cloud infrastructure for mid-market firms.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
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